SIVACE ("we", "us", or "our") provides intelligent conversational AI widgets that engage website visitors, capture leads, schedule appointments, and answer customer queries automatically. By checking the box and initiating a chat interaction using the SIVACE widget, you agree to these Chat Consent & AI Terms of Use.
1. Nature of Conversational AI
Our chat widget operates using automated artificial intelligence, large language models (LLMs), and semantic database search mechanisms. While the assistant is continuously trained on business documentations, FAQs, and public links supplied by the workspace owner, responses are computed dynamically in real-time. You acknowledge that you are interacting with an automated computer system and not a live human operator, unless a seamless handoff is explicitly initiated.
2. AI Information Accuracy & Hallucinations
Due to the nature of generative AI, neural networks, and natural language processing models, responses generated by the chatbot may occasionally be inaccurate, incomplete, misleading, or out of date. This phenomenon is known as "hallucination."
IMPORTANT: SIVACE does not guarantee the absolute accuracy, reliability, or completeness of any answers, estimates, quotations, product details, or instructions provided by the AI chatbot. You should independently verify all critical information with a human representative of the business.
3. Non-Binding Pricing and Quotations
Any pricing models, contract terms, shipping estimates, discount offers, or business quotations generated by the AI chatbot during the chat session:
- Are strictly illustrative, tentative, and for general informational purposes only.
- Do not constitute a formal, binding contract, legal representation, or a commercial offer.
- Are subject to review, correction, and modification by the business at any time.
4. User Data Consent
When you start a chat session and provide your name, email address, phone number, or query details:
- You consent to the real-time processing and logging of your chat transcript.
- You consent to the transmission of these transcripts to secure AI compute APIs (such as Google Gemini) to generate responses.
- You authorize the automatic synchronization of your captured contact details and lead profile into the business's CRM systems (such as HubSpot or Slack).
5. Limitation of Liability
To the maximum extent permitted by law, SIVACE and the business integrating this widget shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or reliance on the information, estimates, or replies generated by the AI chatbot.
6. Contact Us
If you have any questions or require custom terms, please contact us at sivace.com/contact.