Frequently Asked Questions

Everything you need to know about our AI Chatbot

Deploying an intelligent AI chatbot can raise questions about integration, training, and custom flows. Find everything you need to know below.

SIVACE is an intelligent 24/7 AI-driven business assistant that engages website visitors instantly, captures high-intent leads, schedules calendar appointments, and answers customer queries in a natural, conversational manner (including emojis!). The AI chatbot continuously learns about your business from your website links, custom documentations, and FAQs to attend to your customers day and night, improving visitor conversions and sales volume.
The AI chatbot integrates effortlessly with all websites, including platforms like WordPress, Shopify, Wix, and custom HTML code. Furthermore, once captured, it can automatically sync lead interactions directly into your choice of CRM, such as HubSpot or Salesforce, allowing your sales team to act on fresh data immediately.
The AI chatbot is fully trained on the input, custom documentation, and brand FAQs you provide in your dashboard. You can inject a specific role or personality into your AI assistant, such as "You are an expert sales executive" or "You are a customer care agent". To guarantee professional customer interactions, the chatbot never responds the same way twice and never initiates administrative operations without consent.
If a visitor asks a question that is not covered in your knowledge base, the chatbot's smart lead engine will politely request the user's contact information to record it as a lead. It rates the interaction quality automatically, and you can view the complete, exact conversation log in your dashboard. The AI chatbot also features a "handover to agent" system that seamlessly transfers the chat to a live support team member in real-time when requested.
Yes! The AI chatbot includes an interactive "schedule a meeting" feature. Once you set up your availability times inside your account control panel, the chatbot will dynamically scan your calendar in real-time and permit high-intent visitors to book strategy calls or demos directly within the conversation window.
The chatbot is highly versatile and perfectly suited for all types of businesses, including e-commerce, real estate, education, finance, healthcare, and many others. Its advanced natural language engine adapts seamlessly to answer specialized and highly context-aware industry questions.
The AI chatbot is designed to gauge a user's real interest level based on the context, sentiment, and depth of the interaction. It automatically scores the interaction rating, which enables you to prioritize high-value conversations and view complete chat transcripts to optimize your sales funnel.
Yes! The chatbot is highly conversational and fully understands natural language, including the emotional context behind emojis. It responds back using rich conversational dialogue and warm, friendly emojis to make your brand interactions feel organic, human-like, and highly engaging.
The AI chatbot operates within strictly defined, secure boundaries. It is programmed specifically for customer engagement and lead generation. It will never perform actions or execute commands that require admin consent or bypass security configurations.
For high-traffic platforms, extensive e-commerce websites, or highly specialized integrations, we provide tailored custom solutions. Please reach out to our team via the Contact Us page, and we will happily co-design a plan that suits your operational volume.