Thank you for choosing SIVACE AI as your intelligent business automation assistant. We strive to provide premium software services to all of our corporate and startup clients. Please review our refund policy conditions below before purchasing standard subscriptions.
1. Free Trials
We provide a comprehensive 15-day risk-free Starter trial containing 100 qualified chats to test the AI brand voice, document-training features, and website integrations completely. You do not need to register a credit card to access this trial, ensuring zero unexpected charges.
2. Refund Eligibility Guidelines
SIVACE stands behind the quality of its AI platform, but we understand that unique circumstances may arise. To maintain a fair and high-quality standard, we only allow refunds within a designated period and based on genuine, verified reasons.
Dynamic Refund Requirements
Refunds are strictly evaluated on a case-by-case basis. We only approve refunds if the following conditions are met:
- Your request is submitted within 14 days of your initial payment or billing cycle renewal.
- You provide a genuine and verifiable reason for the refund (such as documented critical technical system bugs, integration failures, or documented service outages that SIVACE engineers could not resolve within 72 hours).
3. What is NOT Eligible for a Refund?
We do not issue refunds for reasons that are not genuine or are outside of SIVACE platform performance control:
- "Change of mind" or "no longer needing a chatbot" after the 15-day trial period has ended.
- Failure of your marketing campaigns or general lack of website visitor traffic to interact with the widget.
- If our security checks reveal you have violated our Terms & Conditions or engaged in scraping SIVACE API data.
4. How to Submit a Refund Claim
To register a genuine refund claim, please contact our financial billing team at billing@sivace.com with the following details:
- Your registered corporate SIVACE account name and workspace URL.
- Transaction ID or invoice number.
- A detailed explanation of the **genuine reason** for the refund, including screenshots or logs of any technical failures where applicable.
Once submitted, our engineering and billing teams will review the request and get back to you within 3 business days with an approval decision.